Fresh Flowers Guarantee, Returns & Complaints Policy

Commitment to Freshness in Every Bouquet

At East Ham Florist, we take pride in being your trusted local florist dedicated to delivering fresh, beautiful flowers to households and businesses across East Ham. Our commitment is to ensure you receive the highest quality blooms, whether for celebrations, sympathy, or everyday joy. We understand your expectations for fresh flowers and have policies in place to guarantee your satisfaction.

Our Fresh Flowers Guarantee

We hand-select flowers daily to ensure every bouquet you receive meets the highest standards of freshness and quality. We guarantee that our floral arrangements will remain fresh for a minimum of 5 days from the delivery date, provided they are cared for as instructed with clean water and a cool environment. This promise is a cornerstone of our service in East Ham, and your peace of mind is our utmost priority.

Damaged or Wilted Flowers on Arrival

In the rare instance that your flowers arrive damaged, wilted, or not as vibrant as expected, please notify us as soon as possible. We kindly request that you provide us with a clear picture of the affected arrangement within 24 hours of receipt. This allows us to investigate the issue promptly and offer a suitable solution. Your satisfaction and our local reputation rely on swift and fair resolutions.

Refund & Replacement Policy

Your happiness with our flowers is very important. If your order arrives not meeting our freshness guarantee or is damaged in transit, we offer you the choice between a full refund or a complimentary replacement bouquet. Refunds are usually processed within 3-5 working days of approval. Replacements will be arranged for a date convenient to you and at no extra cost. If a specific flower or product is unavailable, we will substitute it with a flower of equal or higher value, always ensuring you receive a beautiful, fresh arrangement.

Freshness Window & Customer Responsibilities

Our fresh flower guarantee covers the first 5 days following delivery. To keep your arrangement looking its best, please follow the care instructions provided with your bouquet. Make sure the flowers are placed in clean water, away from heat sources, and trimmed regularly. Issues reported beyond the 5-day freshness promise may not be eligible for refund or replacement unless there are exceptional circumstances reviewed on a case-by-case basis.

How to Make a Complaint

We strive to provide seamless customer service and top-quality flowers with every order. Should you have a complaint regarding your experience, please reach out directly to us with details and any supporting photographs. Our customer service team will acknowledge receipt of your complaint within 24 hours (excluding Sundays and public holidays). We aim to resolve all complaints fairly, efficiently, and within 3 working days. If further investigation is required, we will keep you updated every step of the way.

Trusted Service for East Ham

Serving the East Ham area for years, we are proud to be a local florist businesses and families can rely on for prompt delivery and long-lasting, fresh flowers. Your feedback helps us continuously improve and maintain the standard the community expects. We appreciate your trust and look forward to brightening your day with the freshest blooms every time.