East Ham Florist: Online Flower Delivery Terms & Conditions

Terms and Conditions for Online Flower Delivery in East Ham

Welcome to East Ham Florist’s e-commerce website. These Terms and Conditions (“Terms”) govern your use of our website and the online flower delivery services we provide within East Ham and its surrounding areas. Please review them carefully before placing any orders. By purchasing from our website, you agree to be bound by the following terms as set out by East Ham Florist. If you do not agree to these Terms, please refrain from making a purchase on our website.

1. Application of These Terms

These Terms apply to all orders placed via our online shop for flower delivery in East Ham and the surrounding areas. Customers who interact with our services, whether browsing, ordering, or completing purchase transactions, are subject to the terms outlined below.

2. The Order Process

East Ham Florist strives to provide a seamless online flower delivery service. When you place an order through our website, the following process applies:

• Product Selection: Browse our online catalogue and add your chosen floral arrangements or gifts to your basket.
• Basket and Checkout: Review your selection and proceed to the secure online checkout, where you will be asked to provide delivery details, recipient information, and (if desired) a personalised message.
• Order Confirmation: After entering your details and completing payment, you will receive an automated order confirmation email with a reference number summarising your purchase and delivery instructions. This email does not constitute acceptance of your order.
• Acceptance: Acceptance of your order occurs when we dispatch your flowers. We reserve the right to decline or cancel any order, in which case you will be notified, and a refund will be processed if payment has already been made.

Our product images are for illustrative purposes only. The actual arrangement may vary depending on stock availability and seasonal variations. Any substitutions will be of equal or greater value, maintaining the colour scheme and style wherever possible.

3. Delivery Service Area

We provide online flower delivery across East Ham and adjacent areas. Ensure you provide accurate delivery details including the recipient’s full name, address, postcode, and contact number. Delivery rates and timeframes may vary depending on the location and selected service (e.g., standard or express delivery).

While we endeavour to deliver on the requested date, unforeseen circumstances (including severe weather, traffic conditions, or other events outside our control) may result in unavoidable delays. We are not liable for any such delays but will make reasonable efforts to communicate updates or arrange redelivery where necessary.

4. Payments

All prices shown on our website are in British Pounds Sterling and are inclusive of VAT where applicable. Payment for orders must be made in full at the point of checkout. We accept payment via major credit and debit cards as detailed during the ordering process. Online transactions are processed securely using encrypted payment gateways.

If your payment is declined or cannot be processed for any reason, your order will not be accepted. We do not store your credit or debit card details. All relevant payment processing is handled securely in accordance with UK data protection regulations.

5. Order Amendments and Cancellations

We understand that circumstances may change. To amend or cancel your order, please contact us as soon as possible after placing your order. Amendments and cancellations can only be considered if your order has not been processed or dispatched. Orders that have already left our premises for delivery cannot be changed or cancelled, given the perishable nature of floral products.

Where a cancellation request is received prior to dispatch, we will process a full refund to your original payment method. Any refund will be confirmed by email and processed within five to ten working days, depending on your financial institution’s policies.

6. Substitutions and Product Availability

We endeavour to create all arrangements as depicted on our website. However, flowers are seasonal, and certain varieties may be unavailable at specific times of the year. East Ham Florist reserves the right to substitute flowers or packaging with alternatives of equal or greater value, maintaining a similar style and colour palette. If a significant substitution is required, we will make reasonable efforts to contact you for approval.

7. Quality and Freshness Guarantee

Your satisfaction is important to us. We guarantee that all flowers delivered will be fresh and of merchantable quality. Upon delivery, please check your flowers and contact us promptly if there are any issues with the quality or the arrangement. Should your order not meet the expected standard, we may offer a replacement, partial refund, or other compensation at our discretion and subject to inspection.

Care instructions are provided with every delivery to help ensure flowers remain fresh for as long as possible. We cannot accept responsibility for deterioration arising from failure to follow these instructions.

8. Liability

Nothing in these Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence or fraud. Subject to the foregoing:

• We are not liable for any indirect or consequential loss, including (but not limited to) loss of profit or emotional distress caused by late delivery, failure to deliver, or the condition of flowers where circumstances are outside our control.
• Our total liability with respect to any order, whether in contract, tort or otherwise, is limited to the total value of the order in question.
• We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to circumstances beyond our reasonable control (including natural disasters, strikes, or disruptions to supply).

9. Personal Information & Privacy

We take privacy and data protection seriously. Your personal information is only used to process and fulfil your orders, contact you regarding your delivery, and provide updates on our products or services if you consent to receive them. We do not share your details with third parties for marketing purposes. For full details, please refer to our Privacy Policy.

10. Online Account Security

If you choose to create an online account with us, you are responsible for maintaining the confidentiality of your account credentials. Do not share your password or allow others to access your account. Notify us promptly if you suspect any unauthorised usage.

11. Promotions and Discount Codes

Occasionally, we may offer promotional codes or discounts for online flower delivery in East Ham and surrounding areas. These offers are subject to terms specified at the time and may not be combined with other promotions. We reserve the right to modify or withdraw promotional codes at any time without notice.

12. Intellectual Property

All content on this website, including product images, text, and graphics, is the property of East Ham Florist or its licensors. You may not copy, reproduce, or use any content for commercial purposes without written permission.

13. Governing Law and Jurisdiction

These Terms and any contract between you and East Ham Florist for online flower delivery are governed by English law. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the date of the last revision. It is the customer’s responsibility to review the Terms each time an order is placed.

15. Contact and Customer Service

If you have any questions regarding these Terms, your online flower delivery order in East Ham, or require assistance, please contact our customer service team via the contact form provided on our website. We will respond promptly to resolve any queries or concerns.

16. Applicability

These Terms & Conditions apply to all customers placing orders with East Ham Florist for online flower deliveries in East Ham and surrounding areas, including but not limited to Beckton, Plaistow, Manor Park, and Forest Gate.

Thank you for choosing East Ham Florist. We are committed to enhancing your experience with reliable, beautifully crafted floral arrangements delivered across East Ham and neighbouring locations.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Ham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Ham.

For assistance with orders, returns or account queries, please fill out the Contact Us form.